Frequently asked questions
Straight answers about coverage, calls, pricing and claims. Something missing? Ask us.
Membership plans are coming soon. Today every call is pay-per-use: you see the price before you confirm.
Where is Aleem Towing available?
Request service from the app or this website wherever you break down and we dispatch the nearest available driver or partner provider.
Can I cancel a request?
Yes, in the app any time until the driver arrives. Cancelling before a driver is on the way costs nothing. If the driver is already en route, a cancellation fee may apply, and the app shows it before you confirm.
Do I have to share my location?
No. Sharing your location is the fastest way to be found, but you can type an address or paste GPS coordinates instead.
How do I pay for a call?
Choose cash or card when you request service and see the price before you confirm. Cash is paid to the driver when the job is complete. Cards are charged when the job is complete.
How will I hear about my request?
The app shows every status change and your driver's position live. Email and text alerts are off by default; turn either on in your account profile.
What if no driver is available?
Most requests are accepted within minutes. If no provider can be found we tell you, and the request is cancelled at no charge.
Ready for roadside help that shows up?
Request service when you need it and see the price before you confirm.
Request service when you need it and see the price before you confirm.